MySQL Enterprise FAQ

1. What is MySQL Enterprise?
2. Can I buy MySQL Enterprise subscriptions for multiple years?
3. Can I buy MySQL Enterprise subscriptions for only some of my production MySQL database servers?
4. Do all my MySQL Enterprise subscriptions need to be at the same tier?
5. How should I decide between MySQL Enterprise Basic, Silver, Gold and Platinum?
6. What is MySQL Enterprise Server?
7. What is the MySQL Enterprise Monitor?
8. What is MySQL Production Support?
9. Does MySQL Enterprise include 24x7 Technical Support?
10. Does MySQL Enterprise include Maintenance, Updates, and Upgrades?
11. Does MySQL Enterprise include Emergency Hot Fix Builds?
12. What is MySQL Consultative Support?
13. What is a Technical Account Manager?
14. Does MySQL provide IP (Intellectual Property) Indemnification?
15. What is the list of Supported Platforms?
16. Are there any Demo/Tutorials available for MySQL Enterprise?
17. Are there any MySQL Enterprise White Papers available?
18. Are there any Webinars available?
19. What is the pricing of MySQL Enterprise?
20. How do I buy MySQL Enterprise?

Q: What is MySQL Enterprise?

A: The MySQL Enterprise subscription is the most comprehensive offering of MySQL database software, services and production support to ensure your business achieves the highest levels of reliability, security and uptime.

MySQL Enterprise includes:

• MySQL Enterprise Server software, the most reliable, secure and up-to date version of the world’s most popular open source database
• MySQL Enterprise Monitor that continuously monitors your database and proactively advises you on how to implement MySQL best practices
• MySQL 24x7 Production Support with fast response times to assist you in the development, deployment and management of MySQL applications

MySQL Enterprise is available in 4 tiers (Basic, Silver, Gold, Platinum). Learn More »

Q: Can I buy MySQL Enterprise subscriptions for multiple years?

A: MySQL Enterprise subscriptions have duration of at least 1 year. Customers have the flexibility of choosing terms with multi-year durations. To purchase multi-year contracts, please Contact MySQL Sales »

Q: Can I buy MySQL Enterprise subscriptions for only some of my production MySQL database servers?

A: When you choose MySQL Enterprise subscriptions, they must cover all database servers that power that specific application. To negotiate volume discounts, please Contact MySQL Sales »

Q: Do all my MySQL Enterprise subscriptions need to be at the same tier?

A: MySQL Enterprise subscriptions must be at the same tier (Basic, Silver, Gold, Platinum) for all database servers that power that specific application.

Q: How should I decide between MySQL Enterprise Basic, Silver, Gold and Platinum?

A. MySQL Enterprise subscriptions are available in 4 tiers, providing you the flexibility of choosing the capabilities and SLA that best meet your requirements. Learn More »

If you have questions and what to discuss your specific requirements, please Contact MySQL Sales »

Q: What is MySQL Enterprise Server?

A: MySQL Enterprise Server software is the most reliable, secure and up-to-date version of MySQL for cost-effectively delivering E-commerce, Online Transaction Processing (OLTP), and multi-terabyte Data Warehousing applications. It is a fully integrated transaction-safe, ACID compliant database with full commit, rollback, crash recovery and row level locking capabilities. MySQL delivers the ease of use, scalability, and performance that has made it MySQL the world’s most popular open source database. Learn More »

Q: What is the MySQL Enterprise Monitor?

A: The MySQL Enterprise Monitor is like having a "Virtual DBA Assistant" at your side to recommend best practices to eliminate security vulnerabilities, improve replication, optimize performance and more. It continuously monitors your MySQL servers and alerts you to potential problems before they impact your system. As a result, the productivity of your developers, DBAs and System Administrators is improved significantly. Learn More »

Q: What is MySQL Production Support?

A: Production Support consists of 4 components:

• Problem Resolution Support
• Consultative Support
• Knowledge Base
• Technical Account Manager (option)

MySQL Production Support gives you priority access with guaranteed response times to assist you with the development, deployment and management of your MySQL applications. Learn More »

Q: Does MySQL Enterprise include 24x7 Technical Support?

A: MySQL Enterprise, at the Gold and Platinum tiers, includes 24x7 phone and email access to the MySQL Support Team. Learn More »

Q: Does MySQL Enterprise include Maintenance, Updates, and Upgrades?

A: Yes. As long as you have a valid contract for MySQL Enterprise, you will receive all new MySQL Enterprise Server software releases including Software Maintenance, Updates, and Upgrades. The Software Update Service will automatically notify you of the new releases.

Q: Does MySQL Enterprise include Emergency Hot Fix Builds?

A: MySQL Enterprise, at the Gold and Platinum tiers, gives you the ability to request an Emergency Hot Fix Build to fix issues not already fixed in a MySQL Rapid Update or MySQL Quarterly Service Pack.

Q: What is MySQL Consultative Support?

A: MySQL Enterprise, at the Gold and Platinum tiers, includes Consultative Support. This is a proactive approach to support that is designed to help you avoid critical outages. MySQL Support Engineers advise you on how to properly design and tune your MySQL servers, schema, queries, and replication set-up to maximize performance and availability. Also, by taking the initiative to properly design and tune your MySQL database applications you can avoid having to purchase expensive hardware for your IT infrastructure. Learn More »

Q: What is a Technical Account Manager?

A: MySQL Enterprise, at the Platinum tier, provides the option for a Technical Account Manager (TAM). The TAM is your advocate within MySQL, who proactively works to maximize your benefits from MySQL Support Services. Learn More »

Q: Does MySQL provide IP (Intellectual Property) Indemnification?

A: MySQL Enterprise, at the Gold and Platinum tiers, has the option of IP Indemnification, for qualifying customers at no extra cost. This provides you with legal protection that you expect from enterprise software providers. Learn More »

Q: What is the list of Supported Platforms?

A: MySQL Enterprise provides broad coverage in its list of Supported Platforms. Learn More »

Q: Are there any Demo/Tutorials available for MySQL Enterprise?

A: Yes. Multiple self-running demos are available. Learn More »

Q: Are there any MySQL Enterprise White Papers available?

A: Yes. Detailed architecture, technology, and business white papers are available. Learn More »

Q: Are there any Webinars available?

A: Yes. MySQL provides regularly scheduled Live Webinars. Learn More »

MySQL also provides On-Demand Webinars to fit your schedule. These are recordings of previously held Live Webinars that you can replay at any time. Learn More »

Q: What is the pricing of MySQL Enterprise?

A: MySQL Enterprise is available in 4 tiers (Basic, Silver, Gold and Platinum). Choose the tier that best meets your requirements and budget. Learn More »

Q: How do I buy MySQL Enterprise?

A: For pricing and to buy MySQL Enterprise, visit the Online Shop »

For volume discounts or for more information, please Contact MySQL Sales »