MySQL Training Courses FAQ

What time does the class start/end?

Class begins promptly at 9AM (09:00) and concludes at 5PM (17:00), except the MySQL Bootcamp, which begins at 7:30AM (07:30) and concludes at 7:30PM (19:30).

How do I enroll for class?

A comprehensive listing of MySQL course offerings can be accessed via http://www.mysql.com/training/schedule.php. You can register directly for the required course/location via the Online Shop accessed directly when you select "Register". If you have any questions or prefer to speak with a MySQL representative directly, please submit your query via the "Questions" link. A representative will contact you within a reasonable timeframe.

How can I pay for a class?

You can pay for the class via the Online Shop at the time of registration using Mastercard, Visa or Amex.

When can students cancel and under what conditions?

• Students must cancel at least 10 business days prior to the start of class in order to get a refund. If a request is received less than 10 busines days prior to the start of the course, a student is eligible to reschedule once.
• If a student has registered for a course and can no longer attend, he/she can nominate another person to attend. All requests must be received in a written format and can be emailed to training@mysql.com. MySQL requires that the request include the new attendee's name, email address and telephone number.
• If a student cannot attend the first day of class but will arrive later, he/she must notify MySQL; he/she will be considered a No-Show without prior notification. Notifications can be emailed to training@mysql.com.
• No-shows are non-refundable and cannot be rescheduled.
• MySQL reserves the right to cancel any Public Training Course up to ten (10) business days prior to the start-date of the course. Please keep this cancellation policy in mind if you are considering non-refundable airline tickets.
• MySQL will not be responsible for travel, lodging, or any other expenses you may incur.

How can I use pre-purchased Training Credits?

MySQL Training Credits are a currency-based “account” of funds that can be used to purchase on-site, certification vouchers, and public scheduled training classes. Visit our website for training products: http://www.mysql.com/training/catalog.html

Where can I use Training Credits?

Training credits can only be used in the Region where they were purchased. The Regions are identified here as:

• United States
• Canada
• NEUR - Northern Europe: UK, IRL, SWE, NOR, FIN, DEN, BEL, LUX, NE
• CEUR - Central Europe: Germany, Austria, Switzerland
• SEUR - Southern Europe: France, Spain, Portugal, Italy
• Japan
• India
• China/Hong Kong /Singapore
• Korea

Is there an expiration date on my Training Credits?

Yes, credits will expire 12 months from the date of purchase. Any unused funds are forfeited and no extension beyond expiration is permitted.

What languages are used to deliver training?

Unless otherwise noted, all courses are delivered in English with the exception of courses in the following countries:

France: All courses will be delivered in the French language
Germany: All courses will be delivered in the German language
Brazil: All courses will be delivered in the Portuguese language
Italy: All courses will be delivered in the Italian language
Russia: All courses will be delivered in the Russian language
Norway: All courses will be delivered in the Norwegian language
China: All courses will be delivered in the Mandarin Chinese language
Japan: All courses will be delivered in the Japanese language
Argentina: All courses will be delivered in the Spanish language
Spain: All courses will be delivered in the Spanish language
Netherlands: All courses will be delivered in the Dutch language
Korea: All courses will be delivered in the Korean Language
Switzerland: All courses will be delivered in either French (Western Switzerland) or German (Eastern Switzerland) Language

Please contact training@mysql.com with any questions.